Help Topics

For help with this site, please click on one of the following help topics or view frequently asked questions below.

Frequently Asked Questions

• Q: What do I do if I forget my user ID?
• Q: What do I do if I forget my password?
• Q: Are Login ID's and Passwords case sensitive?

Q: What do I do if I forget my user ID?
A: You should call HomecareWeb support on +31 30 2488888 if you are based in The Netherlands or +44 870 6099105 if you are in the UK. Full contact information can be accessed by clicking on the "Contact Us" link on the Login screen.

Q: What do I do if I forget my password?
A: Click on the "Forgot your password?" link on the Log in screen. You will be required to enter your user ID. A new password will be immediately sent to your email address.

Q: Are Login ID's and Passwords case sensitive?
A: Yes, this is to enhance security into the site.